Frequently Asked Questions

This page shares commonly asked questions that helps you understand more about who we are and what we do. If you need product support, visit our support page here.

What is Vyrill?

Vyrill is an AI-powered video commerce and insights platform that enables brands to collect and curate UGC videos, fostering authentic connections with shoppers in order to convert them into loyal customers.

How does Vyrill benefit my UGC strategy?

Vyrill supercharges your UGC strategy by helping you capture, curate, and convert user-generated video content into a powerful marketing tool. Here’s how:

Capture and Curate UGC videos: Vyrill makes it easy to find and capture videos from social media platforms like YouTube, TikTok, and Instagram. We also help you launch campaigns to gather first-party product reviews and feedback from your customers.

Deep Analysis: Our advanced AI analyzes all captured videos to ensure they’re compliant, brand-safe, and properly licensed. This means you can confidently use this content in your marketing efforts.

Valuable Insights: Vyrill provides detailed shopper insights derived from video content. These insights help your marketing and brand teams refine content, enhance campaigns, and improve product strategies.

Personalized Experiences: Vyrill allows you to deliver personalized video experiences on your ECommerce site. Shoppers can search within UGC videos to find the “moments that matter,” making their buying journey smoother and more engaging.

Boost Conversions: By leveraging authentic, relatable UGC videos, you connect with shoppers on a deeper level, helping them make informed purchase decisions and converting them into loyal customers.

With Vyrill, your UGC video strategy becomes more efficient, impactful, and aligned with what your customers want.

Why are UGC videos important?

User-generated content (UGC) videos are crucial for several reasons:

Authenticity and Trust: UGC videos are created by real customers, making them more relatable and trustworthy. Consumers are more likely to trust and be influenced by content from their peers than by traditional advertising.

Engagement: UGC videos tend to be more engaging because they showcase genuine experiences and opinions. This engagement can lead to higher interaction rates and stronger connections with your audience.

Influence on Purchase Decisions: Studies show that a significant percentage of shoppers rely on UGC videos to make informed purchase decisions. Seeing real people use and review products helps potential customers feel more confident in their choices.

Cost-Effective Content Creation: UGC videos reduce the need for expensive production costs associated with traditional branded content. They provide a continuous stream of fresh, authentic content without straining your budget.

Improved SEO and Reach: UGC videos can enhance your SEO efforts by increasing the amount of unique, relevant content associated with your brand. They also help expand your reach as users share their videos across various social media platforms.

Community Building: Encouraging customers to create and share UGC videos fosters a sense of community and loyalty. It allows customers to feel like they are a part of your brand’s story.In summary, UGC videos are essential because they build trust, drive engagement, influence purchases, offer cost-effective content, boost SEO, and strengthen your brand community.

How is Vyrill different from an influencer platform?

An influencer platform is designed to help you find influencers, share brand guidelines to make videos, and negotiate a price. Alternatively, Vyrill is designed to help you create and curate authentic UGC video content from shoppers, like product reviews. Vyrill Campaigns can be launched via email, SMS, or on social media with an automated process to collect full content licensing rights. The quality and sentiment of the videos submitted are automatically measured and organized within the platform at scale using AI-powered analysis of the text, audio, images and transcription. This makes it easy for teams to decide which videos to publish and promote via Vyrill on their ECommerce sites.

How is Vyrill different from a review platform?

While many of Vyrill’s capabilities are similar to how a review platform works, there are 3 primary differences. First, Vyrill is 100% focused on finding, collecting and curating UGC videos, not text or images. Second, Vyrill Insights analyzes video content across 150 different dimensions and variables to provide unique ‘Voice of the Shopper’ insights that provide brands with information about competitive differentiators, critical customer or product issues, and ideas for new marketing strategies. Finally, Vyrill Commerce gives teams the ability to make any video shoppable, searchable, and publishable on your ECommerce sites.  In fact, Vyrill is a perfect compliment to your existing review platform and offers an API to seamlessly integrate with your existing technology stack.

How does Vyrill save time and money?

There are many ways Vyrill saves brands time and money. 

Speed & Scale of Actionable Insights:
There is no better way to capture, analyze, and understand UGC videos being produced about your brand and products. Vyrill can analyze 200 videos and provide detailed insights within 15 minutes. Manually, this same exercise would be extremely costly and resource-intensive, consuming days of time.

Brand Protection: Similar to social listening, Vyrill’s sentiment analysis allows brands to stay on top of all positive and negative UGC video content. Additionally, its brand safety analysis automatically identifies and moderates UGC video content that may not be suitable, flagging those that include profanity, nudity, or minors. These features allow communications, social media and customer success teams to take quick actions and suppress any potential negative PR that could damage a brand’s reputation and ultimately, sales. 

Cost-Effective Licensing: Vyrill enables brands to license UGC video content at scale for a fraction of the cost, improving marketing ROI.

Quicker Sales: Vyrill speeds shopper purchase decisions by letting them search for answers and key product details within any UGC video(s) published on your ECommerce site. 

What social platforms and tech integrations does Vyrill support?

Vyrill has social media integrations with TikTok, Youtube, Instagram, that allow brands to automatically capture UGC videos from these channels. If you have video content stored on Dropbox or Google Drive, Vyrill has the ability to pull videos from these folders, analyze them and publish them to your eCommerce product pages via our platform. We also have an integration with Video Commerce company, Swirl
If you’re interested in using our API, check out our API Developer Portal

What ECommerce platforms does Vyrill support?

Vyrill supports any ECommerce platform (e.g. Shopify, Magento, Adobe, Wix, Woo Commerce, etc.) or custom platform that can support an HTML/Javascript-based widget that contains the UGC video shopping experience. If you have questions about a particular platform, please email us at [email protected].

How do I add Vyrill Video Commerce to my ECommerce platform?

To enable Vyrill Commerce on your ECommerce site, we’ll provide you with a few lines of code for your systems integrator, tech team / site administrator or marketing team to add to your site. The video carousel can be customized for each page in case you want to show different videos on your homepage and your individual PDPs.

What does Vyrill Video Commerce do?

Video Commerce allows you to add a video carousel to your ECommerce site that features UGC video reviews. The functionality lets visitors:

1. Search for key moments or product features within video content using a search bar

2. Filter videos by topics or demographics personalized to your shopper profiles

3. Click interactive or transactional buttons such as “Ask a Question,” “Add to Cart,” and “Buy Now” within each video

Within the platform, brands have access to all of the user data being captured from the video carousel experiences.

Can Vyrill capture live video streams? 

Vyrill supports live streams powered by its partner Swirl. Live videos can be analyzed after and reused for e-commerce and other purposes

Who owns rights to the videos? 

When a video is captured via Vyrill Campaigns, the brand provides its own licensing agreement (or you can use a template provided by Vyrill) and the creator agrees to share licensing rights with the brand for use on social media, ECommerce sites or other channels. Brands have the right to leverage the video any way they choose, including using a clip or transcript from the video.

Can Vyrill manage videos in multiple languages? 

Currently, Vyrill supports English videos for transcript and sentiment analysis. Videos in other languages can be processed for demographics, topics, and scenes only. 

How does Vyrill's Artificial Intelligence work?

Vyrill uses its own proprietary Artificial Intelligence, Machine learning, Audio-analysis, and Natural Language Processing technologies and its own AI models, developed in-house, to analyze various components of the video including text, speech, and images. 

Vyrill analyzes videos for sentiment, topic, demographics, diversity, brand safety (nudity, minors and profanity), engagement, relevance and more to rate, sort and rank content.

Vyrill tags and filters videos per brand guidelines of different sites, including Amazon, Walmart, and Target.

What types of video content does Vyrill analyze? 

Vyrill analyzes video content such as product reviews, tutorials, unboxings, and more from any type of creator, influencer or brand. user-generated content, brand videos, influencer videos, product reviews, tutorials, unboxings, and more.

How does Vyrill ensure the accuracy of its AI technology? 

Vyrill continuously updates its algorithms, models and accuracy measurements on a quarterly basis to ensure the reliability and relevance of the video analysis. We have humans and QA testers regularly reviewing and measuring the output of our AI algorithms.

How long does it take to analyze a video?

Each video takes between 1 to 15 minutes to be analyzed, dependent on length.

Of note, Vyrill currently only supports English videos for transcript and sentiment analysis. Videos without audio or in any other language can be analyzed for demographics, topics & scenes.

What is Vyrill data? 

“Vyrill data” describes the in-depth video analysis that results from our proprietary tools and AI algorithms. This includes data on demographics, sentiment, keywords, and brand safety, taking into account elements such as nudity, minors, sensitive language, sexual content, and other relevant considerations. 
Vyrill data excludes vanity metrics such as likes, shares, and follower counts, as well as any metrics from YouTube. Additionally, it does not include private data from third-party social media platforms, such as user IDs, email addresses, IP addresses, or personal demographic information. More information about Vyrill’s privacy policy can be found here.

Can I produce my own reports?

Yes. Vyrill offers 5 types of reports that can be customized with multiple filters. Custom reports are available for additional fees. Standard reports include:

1. Sentiment analysis report 
2. SEO keyword report, including a list of unique, frequent and recent keywords 
3. Video engagement report 
4. Demographic report, including age, ethnicity and gender analysis
5. Video Commerce report, including user interaction data (views, likes, etc), keyword search data, button clicks, and click-thrus  

For more information, contact your customer success manager or email [email protected].

How does Vyrill ensure the privacy of analyzed data? 

Vyrill is GDPR compliant and follows strict data privacy policies to protect user data. Our full privacy policy can be found here

Can Vyrill provide real-time analytics? 

Vyrill offers dynamic reports that allow real-time filtering and analysis of data.

How does Vyrill handle data security? 

Vyrill employs industry-standard security measures to protect data, including encryption, secure access protocols, and regular security audits.

Can I request data deletion from Vyrill? 

Yes, you can request the deletion of your data by contacting our support team at [email protected].

What does Vyrill cost?

Vyrill offers different subscription plans based on the volume of UGC videos you want to manage and store on the platform. We can also design a custom plan to meet your specific requirements. Visit our pricing page for more information.

How do I sign up for a Vyrill account?

If you are interested in booking a demo or signing up for a free trial, please email  [email protected]

What is the cancellation policy?

We are happy to cancel the subscription plan subject to the terms of the SaaS agreement. For specific questions, contact your customer success manager or email [email protected].

How do I downgrade or upgrade my subscription?

To upgrade or downgrade your subscription, please contact your customer success manager at any time. 

How do I add team members to my plan or account?

You can add more logins to your plan by contacting your customer success manager. Unlimited logins are included in every plan. You can visit our pricing page for more information.

Reset Password

If you forgot your password:
1. Access our login page here
2. Click on ‘Forgot password?’
3. Enter your email address and we will send you the recovery email

Update Email

1. Login to your Vyrill dashboard.
2. In the header menu, to the top right of the page, click on your avatar icon.
3. In the drop down menu, select Manage account.
4. Modify and change your personal information and email address.
5. Click Save.

Update Payment Method

Please contact your customer success manager or email [email protected] to update your payment method. 

Support Hours

- Live Chat 8am - 6pm (Pacific Time), Monday through Friday
- We will respond to emails sent to [email protected] within 24 hours during business days and 72 hours on non-business days or holidays

Questions or Help

- FAQ: Click here to search and find an answer to your question
- Email [email protected]

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